VERIFIED SOLUTION i
Products affected: SendPro® C, SendPro®+ (8H10)
Printing a test pattern lets you see if your printhead is functioning properly or if you have enough ink in the cartridge.
- Tap the Settings (gear) icon in the global toolbar.
- Scroll down and tap Envelope Printer Maintenance .
- Tap Print Test Pattern.
- When the message "Print a Test Pattern?" displays, feed the envelope through the machine.
Examine the pattern printed on the envelope:
- Tap Done if the lines are unbroken and match the "Good" test pattern shown on the display.
- Tap Clean Print Nozzle if the test pattern has missing or incomplete lines
- Once the cleaning operation completes, you must print another test pattern.
- If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead.
Note: If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink.
If you need further assistance, please use the Contact Us options below.
UPDATED: July 16, 2019