Filing a Delivery Assurance claim in SendPro Online

Products affected: SendPro® Online

A Delivery Assurance claim can be filed if your package did not arrive by the guaranteed date. You can submit a claim from 5 days after the first scan until 14 days after the delivery date. Reimbursement is for the base postal amount only; you will not be reimbursed for any extra services.

  1. Select History > Shipping History.
  2. Select the Delivery Assurance shipment for which you wish to file a claim.
  3. Select Click here to file a claim.
  4. Review the information and select Submit Claim. You are notified immediately whether your claim was approved or rejected.


UPDATED:  November 11, 2020