Frozen screen when printing on DM100i-DM225

Products affected: DM100®i, DM125™, DM200L™, DM225™

Solution 1: Restart your meter

Follow these steps to restart your meter safely:

  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

If restarting your meter does not resolve your issue, try Solution 2.

Solution 2: Contact technical support

  1. If you need further assistance, please use the Contact Us options below. Have your model and serial number ready.
UPDATED:  June 8, 2020