VERIFIED SOLUTION i

How to Turn on MapInfo Licensing Error logging

product affected: MapInfo Pro™
Please note the below instructions may change the computer system or OS setting. Please consult with an IT Admin if unfamiliar with creating an Environment Variable.
 
  • Please follow the following steps to turn on the error logging:
  • Make sure the Windows login has admin rights
  • Create a system environment variable MI_LOGLEVEL with a value of 3 is set
  • Select Start, select Control Panel. double-click System, and select the Advanced System Settings.
  • Click Environment Variables.
  • In the System Variable, Click New (System Variable)
  • Specify the Variable name:MI_LOGLEVEL​  
  • Specify the Variable value: 3
  • Start MapInfo Pro again which will generate the log and then close MapInfo Pro.
  • Locate the PBlicense.log in user temp directory and send the log Example: C:\Users\<username>\AppData\Local\Temp and look for PBLicense.log
PBLicense.log contains information about MapInfo licensing and other licensing related information.

Further information about different logging level

0 ->  Disables logging.
1- > Logs short error messages and error codes, and logs if there is a deletion of invalid
licenses. This is the default setting.
2 -> Logs detailed error messages and error codes, logs if there is a deletion of invalid licenses,
and logs additional diagnostic messages.
3 -> Logs everything that level 2 logs with additional information. This level is only useful
for client applications like MapInfo Professional that use borrowable or distributable
licenses.
UPDATED:  November 7, 2017