Poor print quality on the DM100i-DM200i and DM110i-DM220i

Products affected:
DM100™ / DM150™ / DM200™ (P720)
DM110i™ / DM160i™ / DM220i™ (PR20)
To resolve print quality issues, start by making sure you are using a genuine Pitney Bowes ink cartridge. To order a genuine Pitney Bowes replacement ink cartridge visit the Pitney Bowes UK Online Shop.

Watch this video, or follow the instructions below, to to troubleshoot printing issues.

Follow these steps to print a test, purge and clean the print head:
  1. Press Options.
  2. Press Page Down twice.
  3. Select Advanced Features.
  4. Select Maintenance Mode.
  5. Select Printer Maintenance.
  6. Select Test Print.
  7. Insert an envelope as you normally would to print postage.
  8. The test pattern should appear as a grid with no broken lines or smears in the pattern:
  • If the test pattern looks good, press Enter/Yes, then press Home to return to the Home screen
Good Test Print
Good Test Print
  • If the test pattern looks incorrect, with broken lines or smears in the pattern, select No the meter will perform a purge the print system
Poor Test Print
Poor Test Print
  • If the print is still poor or you have already said No twice, press Yes to return to the printer maintenance menu and run purge C.
  1. Select Purge.
  2. Select Purge C.
  3. When the purge is complete, the meter will prompt you to insert an envelope to print a test pattern.
  4. If the pattern still has broken lines or smears, repeat the purge up to two times more.
UPDATED:  3 January 2020