VERIFIED SOLUTION i

Jamming issues on the DM100i-DM200i, DM110i-DM220i and DM300

Products affected:
DM100i
, DM150i, DM200i (P720)
DM110i
, DM160i, DM220i (PR20)
DM300c
(G920)
DM300M
(G922)
Follow these steps to clear a paper jam:
  1. Turn the transport release lever clockwise to the released position:
DM300 Transport Release Lever
  1. Carefully pull envelope out toward the right.
  2. Using a can of non-flammable canned air, and working from the left side of the machine to the exit, blow onto the feed deck that the envelopes/tape sheets travel on.   
Note: Make sure to spend enough time in this step to ensure that dust and debris are removed.
  1. Turn the transport release lever counterclockwise to the home position.
UPDATED:  20 July 2019