VERIFIED SOLUTION i

How to resolve poor print quality on the DM100i and DM125

Products affected: DM100®i, DM125™
Follow these steps to correct poor print quality:
  1. Open the cover of your machine.
  2. Select Replace ink tank.  The print assembly moves to the front of your machine.
  3. Remove your ink cartridge, and set it aside.
  4. Remove your print head by squeezing the clips holding it in place.
  5. Wipe the copper-colored section of your print head with a dry, lint-free cloth.
  6. Return your print head to its position in your machine. Push it in until it clicks into place.
  7. Reinsert your ink cartridge and close the cover of your machine. At this time, your ink tank mechanism will re-initialize.
  8. Press your Options key, then press the Page Down key twice.
  9. Select Advanced Features.
  10. Select Maintenance Mode.
  11. Select Printer Maintenance.
  12. Select Purge.
  13. Select Purge C.
  14. Once your purge is completed, the display will prompt you to insert an envelope to print a test pattern. Insert an envelope as you normally would to print postage.
  15. Your test pattern should appear as a grid with no broken lines or smears in the pattern. If it looks good, press Enter/Yes, then press Home to return to your Home screen.
  16. If your test pattern still looks incorrect, repeat the purge up to three times.
DM100i / DM125 Print Quality

If the print quality is not optimal after completing all steps,please contact out customer support at 1-800-672-6937, from 8 am to 8 pm Eastern Time 
UPDATED:  June 25, 2018