How to correctly recycle the Portrait Dialogue COM+ service or restart Portrait Dialogue services.

When resolving issues with Portrait Dialogue (PD), you are often asked by Software Support to "recycle you Dialogue COM+ service".
For anyone unclear as to what this means or how to achieve it, these are the complete steps that you should follow.
  • Ensure that users are logged off the system.
  • On the target PD server, open the Windows Services console and locate the three Portrait Dialogue services. They are prefixed with 'MH ...'.
  • Stop the MH Receive Mail Service and MH Send Message Service services. Do not stop the MH Dialog Manager Service.
  • Run Component Services from the Start menu.
  • In the tree on the left, open My Computer | Running Processes and locate the MH Dialog Server process.
  • Right-click it and choose Recycle. This will stop and start the process in a way similar to application pool recycling - i.e. it prevents new connections, and waits until all existing transactions have completed, and then restarts the process (creating a new Process ID), allowing new connections to run again.
  • Restart the MH Receive Mail Service and MH Send Message Service services that you previously stopped.
Sometimes you need to completely stop the process (e.g. when applying a Portrait Dialogue patch or a hotfix). This effectively forces the service to stop and then allows you to shut it down without it restarting automatically.
  • Ensure that users are logged off the system.
  • On the target PD server, open the Windows Services console and locate the three Portrait Dialogue services. They are prefixed with 'MH ...'.
  • Stop the MH Receive Mail Service and MH Send Message Service services. Do not stop the MH Dialog Manager Service.
  • Run Component Services from the Start menu.
  • In the tree on the left, open My Computer | COM+ Applications and locate the MH Dialog Server process.
  • Right-click it and choose Disable.
  • When the service's icon changes to show a red circle with a white bar through it, right-click it again and choose Shutdown. Note that the service does not restart automatically in the Running Processes section.
  • At this point, you should be able to work on or replace any Portrait Dialogue files.
  • When ready, right-click the MH Dialog Server process and choose Enable. You should see the process automatically restart in the Running Applications section.
  • Restart the MH Receive Mail Service and MH Send Message Service services that you previously stopped.
Occasionally, you may be asked by Software Support simply to "restart your Dialogue services".
  • Ensure that users are logged off the system.
  • On the target PD server, open the Windows Services console and locate the three Portrait Dialogue services. They are prefixed with 'MH ...'.
  • Stop the MH Receive Mail Service and MH Send Message Service services. Do not stop the MH Dialog Manager Service.
  • Restart the MH Receive Mail Service and MH Send Message Service services.
UPDATED:  May 6, 2020