VERIFIED SOLUTION i

How to retrieve MapInfo Pro if it opens off screen

Products affected: MapInfo Pro™
This is not necessarily a MapInfo Pro issue, rather a Windows issue where the application opens off screen. To resolve this there are two approaches below:

Windows 7 has a feature that should help. Click the icon in the taskbar to ensure that the program has focus. Then hold down the Windows key and press the right-arrow a few times. That should move the window across your screens and eventually bring it back onto the screen that is still active.

Alternatively, to "move" a window from offscreen, do the following:

1. Click the application in question on the task bar (needs to have focus and be in a restored state)
2. Move your cursor above the task bar until the thumbnail image appears
3. Right-click on the thumbnail image (you will be presented with the option menu, one of which is "Move")
4. Select the "Move" option
5. Left-click-hold on the desktop and drag the window into view

Should that fail and as a further test, users should verify if this issue also occurs when only using one screen?
UPDATED:  October 9, 2017