Installing the scale in Windows for SendPro Online

Products affected: SendPro® Online

The SendPro Scale App enables SendPro to communicate with your scale. If you close Scale App, you will see an error message next time you try to use your scale in SendPro. To resume use, restart the SendPro Scale App.

The Scale App does not need to be installed when using the SendPro Desktop Application for Windows.
  1. Connect the scale to your computer: 
  2. Download the SendPro Scale App.
  3. Go to your Downloads folder.
  4. Double-click the SendProScaleAppSetup file.
  5. If prompted to run the file, select Run.
  6. Follow the prompts on screen to install the app.
After installing the Scale App, if SendPro is unable to detect the scale, you may need to pair the Scale App with your web browser:
  1. Right-click on the SendPro Scale App ("SP") icon in the Windows system tray (small icons by the clock).
  2. Select Pair With.
  3. Select the web browser you are using.
SendPro scale app icon Pair With menu on Windows
We recommended that you do not clear your web browser's history while setting up the Scale App. Clearing your browser history can cause unexpected behavior.
UPDATED:  November 25, 2020