VERIFIED SOLUTION i

How to install your scale for SendPro

Products affected: SendPro™
Install SendPro™ Scale App on Windows
  1. Connect the scale to your computer: 
  2. Download the SendPro Scale App
  3. Go to your Downloads folder
  4. Double-click the SendProScaleAppSetup file
  5. When prompted Do you want to run this file, select Run
  6. When the message Welcome to SendPro Scale App​ Setup Wizard displays, select Next
  7. When the prompt for default installation directory displays, select Next
  8. When the prompt to change the name of the start menu shortcut folder displays, select Next
  9. Select Install
  10. Select Finish
After installing the Scale App, if SendPro is unable to detect the scale, you may need to pair the Scale App with your web browser:
  1. Right-click on the SendPro Scale App icon in the Windows system tray
Note: The Windows system tray is typically found in the lower right corner of your desktop. You may need to click on the small up arrow to show the hidden icons.
  1. Select Pair With
  2. Select the web browser you are using 
Note: We recommended that you do not clear your web browser's history while setting up the Scale App. Clearing your browser history can cause unexpected behavior.


Install SendPro Scale App on Mac
  1. Connect the scale to your computer:
  2. Download the SendPro Scale App
  3. Go to your Downloads folder
  4. Double-click the SendProScaleAppSetup file
  5. In the SendPro Scale App dialog box, drag the SendPro Scale App into the Applications folder. Close the SendPro Scale App dialog box.


The SendPro Scale App runs in the background of your computer. If you close SendPro Scale App, you will see an error message the next time you try to use your scale within SendPro. To resume use, relaunch the SendPro Scale App.
UPDATED:  November 19, 2019