Products affected: SendPro® Online
This applies to the USPS only.
You can request a USPS refund up to 30 days from the date on which you printed a shipping label.
You can request a USPS refund up to 30 days from the date on which you printed a shipping label.
- When you request a refund for a USPS shipping label, the postage amount is credited to your postage balance.
- The refund process can take up to 20 days because USPS waits see if the label is used before crediting your account.
- You can track label refunds by going to History > Shipping & Postage History > USPS Label Refunds.
- From the menu at the top, select History > Request a Refund. The shipments that are eligible for refund are displayed.
- Select the shipping label for which you wish to request a refund.
- Select Request Refund.
- Select the box to agree to the conditions.
- Select Continue.
If you wish to be notified by email when a label refund is approved, that must be enabled under Settings > Email Notifications. If the refund is denied, an email is not sent.
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UPDATED:
December 2, 2020