Requesting a USPS shipping label refund in SendPro Online

Products affected: SendPro® Online
This applies to the USPS only.

You can request a USPS refund up to 30 days from the date on which you printed a shipping label.
  • When you request a refund for a USPS shipping label, the postage amount is credited to your postage balance.
  • Refund requests can take up to 20 days because USPS verifies that your shipment is not in its mailstream before crediting your account.
  • You can track label refunds by going to History > Shipping & Postage History > USPS Label Refunds.
To request a USPS refund:
  1. From the menu at the top, select History > Request a Refund. The shipments that are eligible for refund are displayed.
  2. Select the shipment for which you wish to request a refund.
  3. Select Request Refund.
  4. Select the box to agree to the conditions.
  5. Select Continue.
If you wish to be notified by email when a label refund is approved, that must be enabled under Settings > Email Notifications. If the refund is denied, an email is not sent.

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UPDATED:  October 29, 2020