Voiding a UPS or FedEx shipping label in SendPro Online

You can void a UPS and FedEx shipping label so that its cost will not be applied to your invoice. This applies to UPS and FedEx only. For USPS, you must request a refund.

Products affected: SendPro® Online

If you are not going to use a FedEx or UPS shipping label that you created, you can void it.

Voiding means that you are not going to use the label and FedEx or UPS will not charge you for the label cost.
If you do use the label, even after voiding it, FedEx or UPS will charge you for the label cost.
This applies to FedEx and UPS only. For USPS labels, you must request a refund.
The Void button is not available if:
- The label is older than 30 days (FedEx and UPS)
- A FedEx manifest has been printed (FedEx only)

To void a UPS or FedEx label from your History:

Select History > Request a Refund.
Select the label you wish to void.
Select Void Label.
Select the box to certify that you will not use the label.
Select Yes to void the label.

To void a UPS or FedEx label immediately after printing it:

At the top of the SendPro Home screen, below the label you just printed, select Void Label.
Select the box to certify that you will not use the label.
Select Yes to void the label.