"Check last mailpiece" message on the Relay 2500, 3500, and 4500

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

The inserter displays the message "Check last mailpiece."

Cause

Envelope has failed to open.

Resolution

UPDATED: February 26, 2019
  1. Check the envelopes are loaded correctly
  2. Reload the envelopes and restart machine