"Clear fold plate" error on the Relay 2500, 3500, and 4500

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

The inserter displays the message "Clear fold plate."

Cause

Material was detected inside the fold plate indicated on the display.

Resolution

UPDATED: February 26, 2019
  1. Remove the fold plate and check for any material
  2. Install fold plate