"Fold plates not set" message on the Relay 2500, 3500, and 4500

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

The inserter displays the message "Fold plates not set."

Cause

The fold plates have not set to the correct position.

Resolution

UPDATED: February 26, 2019
  1. Remove fold plates and check for any material
  2. Install the fold plates and restart the inserter