"Paper short check stacker" message on the Relay 2500, 3500, and 4500

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

The inserter displays the message "Paper short check stacker."

Cause

The inserter detected that the material used is too short in length.

Resolution

UPDATED: February 26, 2019
  • Check the actual material length matches the length displayed
  • If correct, request another trial piece