"The roll of labels or tape inside the machine does not match the one selected in the application" message when using a QL-1100 printer with SendPro Online on Mac

Products affected: SendPro® Online

Issue

When printing a 4x6 shipping label in SendPro Online on the Brother QL-1100 printer, the message "The roll of labels or tape inside the machine does not match the one selected in the application" appears.

Cause

The incorrect paper size is selected.

Resolution

UPDATED: May 13, 2020

From the print preview screen of the label, complete the following based on your browser. Once you print with these setting, the paper size will remain as the last used.

Google Chrome

  1. Select the Print icon.
  2. Change the Paper Size to 4.07" x 6.4".
  3. Select Print.

If using the Print Using System Dialog option:

  1. Change Presets to Last Used Settings.
  2. Change the Paper Size to 4.07" x 6.4".
  3. Select Print.


Safari

  1. Select File > Print.
  2. Change Presets to Last Used Settings.
  3. Change Paper size to 4.07" x 6.4".
  4. Select Print.
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