Screen is blank or black, or frozen on the PB logo on the SendPro C, SendPro+

Products affected:
SendPro® C, SendPro®+ (2H20)

Issue

The screen is blank or black.

Cause

The meter is turned off or does not have power.

Resolution

UPDATED: 20 September 2019
If the postage meter is frozen on a black or blank screen, please leave the meter plugged in and powered on for an hour to see if the issue resolves.
If after an hour the meter still displays blank or black, please use the Contact Us options below.