VERIFIED SOLUTION i

"There was an issue communicating with the Commerce Cloud..." error when accessing the Global Geocoder in MapInfo Pro 17.0

Products affected: MapInfo Pro™
 

Issue

User of MapInfo Pro 17.0 have reported an error "There was a problem communicating with the Commerce Cloud... "  when trying to log in to the
Global Geocoder in MapInfo Pro 17.0

User-added image

"There was an issue communicating with the Commerce Cloud: An unexpected error occurred when trying to receive user information, based on the mail provided, from the server. (PB-APIM-ERR-1007) Invalid JWT Bearer".

Cause

This was a bug (ROUT-6431) in MapInfo Pro.
 

Resolution

UPDATED: August 2, 2019
Download and install MapInfo Pro v17.0.1 or later.