Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)
When tapping the Print button in Trackable Labels or Shipping Labels, the message "Please wait" appears and remains on the screen. The trackable label does not print.
ResolutionUPDATED: June 3, 2020
- Sign out of Trackable Labels.
- Restart the device:
- Unplug the power cable. The screen should turn off after 10 seconds.
- Wait 2 minutes.
- Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
- Quickly tap and release the power button to turn the device back on.