"Observer Alarm Scheduled" message on the SendPro C, SendPro+

Products affected:
SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The meter displays the message "Observer Alarm Scheduled".

Cause

Not stated

Resolution

UPDATED: June 26, 2019
Reboot the meter:
  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the meter back on.
If the tablet did not power off when the power cable was unplugged:
  1. Tap on the power button until power light turns off. The tablet will prompt to shut down.
  2. Wait 10 seconds and the tablet will shut down.
  3. Tap the power button to restart the meter.
Check for connectivity issues:
  1. Turn off the network connection:
    • For wired networks, unplug the network cable.
    • For WiFi networks:
      1. Tap Settings (gear icon).
      2. Tap Wi-Fi.
      3. Tap the slider so that it moves to the off position.
  2. Reboot the meter.
  3. Unplug the power cable.
  4. Wait for the display to turn off.