"Observer Alarm Scheduled" message on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The device displays the message "Observer Alarm Scheduled".

Cause

Not stated

Resolution

UPDATED: May 12, 2020

Solution 1: Restart the device

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the device back on.

Solution 2: If the tablet did not turn off when the power cord was unplugged

  1. Tap on the power button until power light turns off. The tablet will prompt to turn off.
  2. Wait 10 seconds and the tablet will turn off.
  3. Tap the power button to restart the device.

Solution 3: Check for connectivity issues

  1. Turn off the network connection:
    • For wired networks, unplug the network cable.
    • For Wi-Fi networks:
      1. Tap the Settings icon in the toolbar.
      2. Tap Wi-Fi.
      3. Tap the slider so that it moves to the off position.
  2. Restart the device.
  3. Unplug the power cord.
  4. Wait for the screen to turn off.