"Waste Tank Full" or "Waste Tank Near Full" message on the SendPro C and SendPro 300

Products affected:
SendPro® 300
SendPro® C (2H00)

Issue

The meter displays the message "Waste Tank Near Full" or "Waste Tank Full", and may not print.

Cause

Excess ink from purges and heavy use will eventually fill the ink waste tank in the meter. When the ink reservoir nears capacity, the meter displays the message "Waste Tank Near Full". When ink reservoir reaches full capacity, the meter displays "Waste Tank Full".

Resolution

UPDATED: September 10, 2019
Reboot the meter:
  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the meter back on.
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