Error code -11 or -102 when printing stamp rolls in SendPro Online

Products affected: SendPro® Online

Issue

When trying to print a stamp from a stamp roll in SendPro® Online, error code -11 or -102 is displayed.

Cause

There is a problem detecting the roll printer.

Resolution

UPDATED: June 8, 2020
Follow the troubleshooting steps in Printing issues with a Brother QL-800 or QL-700 printer for SendPro Online.