Resolving error code PSD00 on the SendPro C, SendPro+

Products affected: SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The meter displays error code PSD00.

Cause

Not stated

Resolution

UPDATED: May 12, 2020
Reboot the meter:
  1. Unplug the power cable. 
  2. The screen should turn off after 10 seconds.
  3. Wait 2 minutes.
  4. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  5. Quickly tap and release the power button to turn the meter back on.
  6. Perform a postage refill for your Envelope Printing balance. For detailed instructions, refer to Refilling postage for your Envelope Printing balance on the SendPro C200-C425.
    1. Tap Envelope Printing on the Home screen.
    2. Tap Postage Balance at the top of the Envelope Printing screen.
    3. Tap Refill Postage.
    4. Enter the amount of postage you want to add to your machine.
    5. Tap Refill Mail Postage. A message appears telling you your machine is refilling postage.
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