Troubleshooting double detect issues in Relay 2500, 3500, and 4500

Inserter stops for doubles that aren’t there or feeds doubles without stopping.

  • Double detect is not turned ON
  • Double detect is not correctly calibrated
  • Check double detect status - double detect icon appears alongside all items where the double detect is operational
  • Check that the envelopes are not curled. Try a new box of envelopes. Make sure to fan stack before loading
  • Run a trial piece whenever a new batch of material is loaded to recalibrate double detect - the new batch might be of slightly different thickness

Issue

Inserter Stops for Doubles that Aren’t There or Feeds Doubles without Stopping

Cause

  • Double detect is not turned ON
  • Double detect is not correctly calibrated

Resolution

UPDATED: May 30, 2019
  • Check double detect status - double detect icon appears alongside all items where the double detect is operational
  • Check that the envelopes are not curled. Try a new box of envelopes. Make sure to fan stack before loading
  • Run a trial piece whenever a new batch of material is loaded to recalibrate double detect - the new batch might be of slightly different thickness