"Transaction log upload required" or "Transaction Upload Due" message on the SendPro C, SendPro+

Products affected:
SendPro® C, SendPro®+ (2H20)

Issue

The meter displays "Transaction log upload required" and will not run mail until transactions are uploaded OR the meter displays "Transaction Upload Due."
You will be able to run mail, but you will be required to upload transactions in the near future.

Cause

Transactions need to be uploaded.

Resolution

UPDATED: 18 December 2019
  1. Tap the Settings (gear) icon in the global toolbar.
  2. Scroll down to the Envelope Printer Settings section. 
  3. Tap Sync Transaction Data.
If the transactions do not upload or you receive the message "Transaction upload failed" see: If you need further assistance, please use the Contact Us options below.