Poor print quality or not printing on the SendPro C, SendPro+

Products affected:
SendPro® C, SendPro®+ (2H20)

Issue

The machine is not printing well. Print may be streaky, fuzzy, spotty, partial, or missing completely.

Cause

There is a problem with the print head or the ink cartridge.

Resolution

UPDATED: 20 September 2019
  1. Tap the Settings (gear) icon in the global toolbar.
  2. Scroll down to the Envelope Printer Settings section. 
  3. Tap Envelope Printer Maintenance.
  4. Tap Print Test Pattern.
  5. When the display says Print Test Pattern?, feed an envelope or tape sheet into the machine.
  6. Compare the printed test pattern to the ones on the screen.
  7. If If it looks like the good example:
    1. Tap Done.
    2. Tap Home to return to the Home screen.
  8. If it looks like the bad example:
    1. Tap Clean Print Nozzle.
    2. After cleaning, you will be prompted to print another test pattern.
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