Products affected: SendSuite® Xpress
When processing a shipment with carrier FXO, when recording the shipment, the document label feeds out and then immediately afterwords the shipping label feeds. Normally there is a pause between labels that allows the document label to be torn off. Other carriers that print a shipping label and document label do pause between the document label and shipping label, allowing it to be torn off.
The firmware on the printer is out of date.
ResolutionUPDATED: July 18, 2019
The firmware on the printer will need to be updated by a Pitney Bowes representative. Contact software support for assistance.