"Double feed" message on the Relay 2500, 3500, and 4500

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

The inserter displays the message "Double feed."

Cause

A double feed has been detected from the feed tray indicated.

Resolution

UPDATED: May 15, 2019
  • Remove the material from the inserter and restart
  • If double feeds persist, request another trial piece