"Clear moistener" message on the Relay 2500, 3500, and 4500

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

The inserter displays the message "Clear moistener."

Cause

Material is detected in the sealer brush area.

Resolution

UPDATED: May 15, 2019
  1. Open the tinted plastic cover on left hand side of machine and remove any material
  2. Close cover and restart the inserter.