Troubleshooting poor envelope feeding in Relay 2500, 3500, and 4500

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

Poor Envelope Feed

Cause

  • Envelope side guides set incorrectly
  • Poor envelope quality
  • Envelopes loaded incorrectly

Resolution

UPDATED: May 13, 2019
  • Set the guides to the envelope width and then back off 1/4 turn
  • Check that the envelopes are not curled. Try a new box of envelopes. Make sure to fan stack before loading
  • Load envelopes flap side up with the flap feeding last