Troubleshooting insertion issues in Relay 2500, 3500, and 4500

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

Insertion issues

Cause

Outer envelope contents are not entering the envelope correctly

Resolution

UPDATED: May 13, 2019
  • Check the envelope troubleshooting information
  • Check that the fold selected is correct for the material size.
  • If running heavy or light material, the envelope stop adjustment might need changing
  • Large page count insertion may require a Service adjustment