Error codes 1811, 1814, 1815, 1816, 1825, 1829, 1870, 51, 23, 200D and DE00 on the SendPro C, SendPro+

Products affected: SendPro® C, SendPro®+ (2H20)

Issue

The meter displays one of the following error codes or system messages, and will not connect to the Pitney Bowes Data Centre:

Error codes on meter: 1811, 1814, 1815, 1816, 1825, 1829, 1870, 51, 23, 200D and DE00
Messages:
  • Error Unable To Resolve Host,
  • Unable To Resolve api.pitneybowes.com
  • Failed to Update Please Contact Pitney Bowes
  • PB Commerce Cloud Not Found
  • Unable to complete refill - MessageID: PerformAuditRsp - Status: Not Connected to Internet
  • Sync your data
  • The data centre sent back a PVD error record when the UIC was expecting a PVD response.
  • The Data Centre has found an exception and returned the GenRsp message. At this point the PBP task is in control of the dialogue.

Cause

The meter is not connecting to the server.

Resolution

UPDATED: 17 January 2020
  1. Tap the Settings (gear) icon and tap Sync Transaction data.
  2. If the connection still does not work, follow the connection troubleshooting steps for your connection method:
    • If you have a network cable that runs from the back of your meter to a wall jack, switch, or router, your meter connects via a wired connection. See Wired network connection issues.
    • If there is no network cable, your meter connects via a wireless (WiFi) connection. See Wireless connection issues.
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