Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)
The touchscreen display has switched from landscape to portrait orientation or displays as a mirror image (an image that is reversed from left to right as it would appear if seen in a mirror).
The touchscreen tablet is not configured properly.
ResolutionUPDATED: May 12, 2020
Reboot the meter:
- Unplug the power cable. The screen should turn off after 10 seconds.
- Wait 2 minutes.
- Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
- Quickly tap and release the power button to turn the meter back on.
- Lift up the ink access cover to see if the display orientation changes. If you need further assistance, please use the Contact Us options below.