VERIFIED SOLUTION i

'Error while getting transport :: java.lang.NullPointerException' message in EngageOne Digital Delivery

Issue

DIJ processing fails with message 'Error while getting transport :: java.lang.NullPointerException' in EngageOne Digital Delivery (formerly e-Messaging) logs.

Cause

This is caused due to both of following:
  • 'From Address' not being set in the Outbound profile not being used.
  • '<DDSDocValue name="From" type.....>' not existing in the DIJ file being processed.

Resolution

UPDATED: June 7, 2019
It is mandatory to have at-least one of above in place at it decides 'From Address' of the email that is received by end client.