VERIFIED SOLUTION i

'Journal file contains Attachment values while Support for Attachment is disabled in OutProfile' message in EngageOne Deliver

Issue

DIJ processing fails with 'Journal file contains Attachment values while Support for Attachment is disabled in OutProfile' in EngageOne Deliver application log.

Cause

This is caused when journal file contains 'AttachName1' field in the DIJ however the Attachment is not enabled in the outbound profile under which DIJ gets processed.
Syntax of 'AttachName1' field in the DIJ is as following.

<DDSDocValue name="AttachName1" type="text" len="53">Attachment_name</DDSDocValue> 

Resolution

UPDATED: June 20, 2019
It is mandatory to enable the 'Attachment1' in the outbound profile if any attachment file needs to be processed. To view the Outbound Profile page, navigate to Home > Operational Settings > Outbound Profiles in EngageOne Deliver UI and choose the outbound profile, used to process the DIJ file, to enable attachment.