"Ink Low" message displays after you replace your ink cartridge on the DM50-DM60

Products affected: DM50™, DM55™, DM60™ (K721, K722)

Issue

The "Ink Low" message displays after you install a new ink cartridge.

Cause

The newly installed ink cartridge is:
  • low on ink
  • damaged or old

Resolution

UPDATED: 30 April 2020
Troubleshoot issues with your newly installed ink cartridge to resolve the "Ink Low" message.
  • Ensure that the newly installed ink cartridge is brand new.
  • Ensure that all of the plastic wrapping has been removed from the ink cartridge.
  • Ensure the cartridge has been purchased within the last two years, as the ink inside the cartridge can dry up over time.
Use the Contact Us options below if you need further assistance.

To order a genuine Pitney Bowes replacement ink cartridge visit the Pitney Bowes UK Online Shop page.