"Invalid Preset" message displays after changing ink on the DM50-DM60

Products affected: DM50™, DM55™ (K721), DM60™ (K722)

Issue

"Invalid Preset" message displays on the franking machine after you change the ink.

Cause

The "Invalid Preset" message indicates one or more of the items stored within the preset on the franking machine are no longer present.

For example: an old envelope message or text message

 

Resolution

UPDATED: 29 July 2020
Follow these steps to set up your preset again.
  1. Press the Review (down) key to see the currently selected options from the Home screen. Check:
    • Carrier
    • Class
    • Mail type (Letter, Large Letter, etc.)
    • Account (if the franking machine's accounting feature is enabled)
    • Ad (Envelope Message)
Proceed to Step 3 if you approve these settings.
  1. Press Enter/Yes from the Home screen to select new values.
    • Carrier
    • Class
    • Mail type (Letter, Large Letter, etc.)
    • Ad (Envelope Message)
  2. Follow these steps to save your selected settings as a preset on your franking machine:
    1. Press Menu/Options.
    2. Press Review (down) until Change setup? displays. Press Enter/Yes.
    3. Press Review (down) until Use preset setup? displays. Press Enter/Yes.
    4. Press No when View stored preset? displays.
    5. Press Enter/Yes when Store new preset? displays.
    6. When Review settings to be stored? (yes/no) displays, select one of the following options:
      • Enter/Yes to review the current settings.
      • No to go to the next step without reviewing the settings.
    7. Press Enter/Yes to confirm the storing of the new preset.
    8. Press No when View new preset? displays.
    9. Press No when Stay in setup? displays. The franking machine returns to the Home screen.
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