Printing issues in the SendPro Online app

Products affected: SendPro® Online

    Issue

    You are unable to print from the SendPro Online app.

    Cause

    • The printer may not be on.
    • Your phone may not be connected to Wi-Fi.
    • Your phone and the printer may not be connected to the same Wi-Fi network.
    • AirPrint may not be enabled (iOS only).

    Resolution

    UPDATED: October 29, 2020
      1. Make sure that your printer is turned on.
      2. Make sure that your phone is connected to Wi-Fi.
      3. Make sure that your phone and the printer are both connected to the same Wi-Fi network. Consult your printer manufacturer’s help if needed.
      4. Restart the printer.
      5. Make sure that AirPrint is enabled (iOS only). Consult Apple's AirPrint help page if needed.

      If you are unable to print from your phone, you can create a ship request from the app and print the label later from your computer.

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