Mail not feeding on the DM100i-DM225

Products affected: DM100®i, DM125™, DM200L™ and DM225™

Issue

Mail is not feeding

Cause

There are multiple reasons. Check the solutions provided.

Resolution

UPDATED: May 29, 2020

Solution 1: Check the power

  • Ensure that your meter is powered up and awake.

Solution 2: Follow the best practices for feeding mail

  • Push the envelope all the way to the right.
  • Do not remove mail too quickly. It may take a few seconds for the motor to activate.

Solution 3: Clean the meter

  1. Turn your transport release lever clockwise to the released position.
  2. Carefully remove any debris or envelopes out toward the right.
    clearing a paper jam
  3. Using a can of non-flammable pressurized air and working from the left side of the machine to the exit, blow air onto the feed deck the envelopes and tape sheets travel on until all dust and debris is removed.
  4. Turn your transport release lever counterclockwise to the home position.

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