Crunching paper or crooked folds on the DI900, DI950

Products affected: DI900™ and DI950™

Issue

Crunching paper or crooked folds

DI900-crunchDI900-crooked

Cause

Jams and crooked folds may start in a different area of the machine than where the issue is initially discovered. Check upstream areas of the machine for possible sources of the problem.

DI900-diagram_500x176

This issue can be caused by many things, including:

  • Misaligned feeder side guides. The guides keep insert material straight as it travels through the system. Over time, the guides may shift and impede insertion.
  • Poor material condition.
  • Poor roller condition. Toner build-up or worn edges can diminish the roller's ability to grasp or drive the material correctly.

Resolution

UPDATED: July 15, 2020

If you need further assistance, please use the Contact Us options below.