Tablet on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00) restarts when connected to a wireless network

Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The tablet automatically restarts once it connects to a wireless network. It reaches the Get Started or Home screen and then restarts. This cycle repeats over and over.

Cause

The wireless network is sending an IPv6 DHCP broadcast that contains NULL values. The operating system in the Android 7 (2 Gig) tablet is unable to handle this NULL value.

Resolution

UPDATED: May 12, 2020
This issue must be resolved by a Pitney Bowes representative. Contact technical support using the Contact Us options below.