Brother QL-800 printer appears under Other Devices instead of under Printers in Devices and Printers Control Panel in SendPro Enterprise or SendPro Online

Products affected: SendPro® Enterprise, SendPro® Online

Issue

When viewing the installed printers in the Devices and Printers Control Panel, the Brother QL-800 printer only appears in the Other Devices section and does not appear in the Printers section.

Cause

The printer driver did not install correctly.

Resolution

UPDATED: October 8, 2020
  1. Uninstall the print driver:
    1. Go to Control Panel > Devices and Printers.
    2. Under Other Devices, right-click on the Brother QL-800 printer and select Remove Device.
  2. Clean up the driver information:
    1. Download the Printer Driver Information Cleanup Tool from Brother's QL-800 printer support page.
    2. Follow Brother's instructions for running the cleanup tool.
  3. Reinstall and configure the driver: