VERIFIED SOLUTION i

"Unable to connect to Pitney Bowes" message when installing PCMC on DM Series meters

Products affected:
DM50™ / DM55™ (K721), DM60™ (K722),
DM100™, DM150™, DM200™ (P720),
DM110i™, DM160i™, DM220i™ (PR20),
DM300c™, DM400c™, DM475c™ (G920),
DM300M™, DM400M™, DM475M™ (G922),

Issue

Error “Unable to connect to Pitney Bowes “ when installing PCMC.

Cause

When installing PC meter connect you may get the following error Error “Unable to connect to Pitney Bowes “.

Resolution

UPDATED: 19 August 2019
At this stage please press the EXIT button on the error, you will see that the installation screen disappears and the installation is complete.

Please locate the PCMC icon in the icon tray at the bottom right of the screen. Right click on the icon and make sure the meter is detected and that the internet is also detected.