Unable to access the refill postage screen on the Connect+ series and SendPro P
Learn how to access the refill postage screen on the Connect+ series/SendPro P.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The Refill Postage button has a lock on it and you are unable to access the screen to refill postage.
Cause
The logged in user does not have rights to refill the meter.
Resolution
Login with a different user or have the supervisor grant access to the refill screen to this user.
UPDATED: June 14, 2021