"System Fault 1EFC" on the DM100i-DM475

Products affected: DM100i™, DM150i™, DM200i™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)

Issue

Your meter displays System Fault 1EFC when you turn it on.

Cause

System Fault 1EFC displays when Inview Accounting has been turned on but the meter is unable to detect the USB memory stick required.

Resolution

UPDATED: 16 January 2020
Solution 1
  1. If you are using Inview Accounting on your meter, remove the power lead from the rear of the meter.
  2. Then insert the USB memory stick provided with your meter into one of the available slots located on the rear of the machine.
  3. If you already have the USB memory stick inserted, please try unplugging it and trying the other USB port.
  4. Replace the power lead and you should find the issue is resolved.
Solution 2
  1. If you do not use Inview Accounting and are seeing this error, it is likely Inview has be turned on accidentally. To turn Inview off please click here for steps.
If you need further assistance, please use the Contact Us options below.