"Unfortunately the MapInfo Pro Bing Services Update was unable to locate a valid version of Mipro or Runtime to upgrade" message when installing the MapInfo Pro Bing Services update patch

Product Name: MapInfo Pro™
Product Feature: Web Services/EOLS

 

Issue

The following error message is encountered when trying to run the Bing Services update installer.

User-added image

Cause

This error may be caused by the presence of an incorrect MapInfo Pro serial number on the computer's registry at one of the following locations below:
  • Computer\HKEY_CURRENT_USER\Software\MapInfo\MapInfo\Professional\1700
  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\MapInfo\MapInfo\Professional\1700
For example, there may be a evaluation version serial number left behind from a previous installation.

Resolution

UPDATED: January 21, 2020

If unsure about access or permissions to modify the Registry, it is highly recommended to ask the IT administrator for assistance with the following steps.

Make sure MapInfo Pro is closed. Open the Registry Editor in Windows and verify whether an incorrect serial number and access code exists by checking the 'ProductId' and 'AccessCode' entries at the following locations:

  • Computer\HKEY_CURRENT_USER\Software\MapInfo\MapInfo\Professional\1700
  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\MapInfo\MapInfo\Professional\1700
If an invalid ProductID and AccessCode exists (such as an evaluation version serial number which starts with 'MIEWEU......' or an access code of '000000'), the values should be updated with the correct serial number and access codes.

Once the correct values have been updated, run the Bing Services installer again by right-clicking on it and choosing the option to 'Run as administrator' to verify if the installation is successful.