"OFFENDING COMMAND: image" or "undefined image and stack dictionary" message when printing label in SendPro Online

Products affected: SendPro® Online

Issue

When printing a shipping label in SendPro Online, the message "OFFENDING COMMAND: image" or "undefined image and stack dictionary" prints on the paper instead of the label.

Cause

This issue can occur if the printer driver is a Windows PS class driver.

Resolution

UPDATED: July 13, 2020

Solution 1

If you are not already using the Google Chrome browser, try using it.

Solution 2 - If both Chrome and other browsers are experiencing the issue:

  1. Open the PDF in Adobe Reader directly.
  2. When printing a PDF in Adobe Reader, click the Advanced button in the printer selection window.
  3. Check the Print as image box and click OK.

Solution 3

Ask your system administrator if there is a PCL class driver for your printer instead of using a PS class driver.