Products affected: SendPro® Online
When printing a shipping label in SendPro Online, the message "OFFENDING COMMAND: image" or "undefined image and stack dictionary" prints on the paper instead of the label.
This issue can occur if the printer driver is a Windows PS class driver.
ResolutionUPDATED: July 13, 2020
If you are not already using the Google Chrome browser, try using it.
Solution 2 - If both Chrome and other browsers are experiencing the issue:
- Open the PDF in Adobe Reader directly.
- When printing a PDF in Adobe Reader, click the Advanced button in the printer selection window.
- Check the Print as image box and click OK.
Ask your system administrator if there is a PCL class driver for your printer instead of using a PS class driver.