Resolving the error message "Failed to get location information for the user" on the SendPro C Auto

Products affected: SendPro® C Auto (9H10)

Issue

The meter displays the message "Failed to get location information for the user" when trying to refill postage for shipping labels during the install process.

Cause

Unknown

Resolution

UPDATED: May 7, 2020
  1. If the meter displays the error message “Failed to get location information for the user” when trying to refill postage for shipping labels during the install process, follow the prompts to complete the Out of Box process and install the meter.
  2. Sign on to sendpro.pitneybowes.com.
  3. Follow the steps to refill postage for SendPro Online.
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